Frequently Asked Questions
How to get started with American Infusion Centers (AIC)
Setting up your infusion therapy with us is as easy as a phone call.
Step 1: Call us and we’ll take it from there!
Step 2: We’ll coordinate with your doctor.
Step 3: With insurance approval, we can often get your initial consult scheduled on the same day as your first infusion.
The transition to our office is as simple and stress-free as possible. Once we’ve contacted your doctor and receive all the necessary information about your infusion treatment, we’ll arrange all your referrals, authorizations, copay programs, and anything else needed to get you started. As soon as we receive approval from your insurance carrier, if they allow, we schedule your consultation and infusion on the same day.
What makes us different?
There are many benefits to choosing us for your infusion therapy. Here are the top reasons clients prefer coming to American Infusion Centers!
- On-site MDs - we are a proactive medical team, not a reactive clinical team
- Available 6 days a week with convenient extended hours during evenings and weekends
- Affordable infusion therapy through copay assistance programs, which we set up for you
- We accept 99.9% of all insurance carriers
- Convenient locations across New York City and New Jersey
- Comfortable and private setting
- Wi-Fi, iPads, and Netflix with complimentary refreshments
Which insurances companies do you accept?
We accept 99.9% of all insurance carriers. Please feel free to call our office with questions about coverage. We try to take away that headache from you.
Can I fill out my forms before my appointment?
I love my doctors. Will they still be taking care of me?
Yes, you keep your doctor and we are continuously in contact with them ensuring you receive the medications they ordered for you.
How do I request an appointment?
What are you doing to keep your facility and clients safe against Covid-19?
We are working diligently to keep our clients and staff safe, especially during the Covid-19 pandemic. Please review our guidelines here: Covid-19.
What are your hours?
NYC Uptown
Monday – Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM to 4:00 PM
NYC Midtown
Monday – Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM to 4:00 PM
NJ Jersey City
Monday – Friday: 9:00 AM to 5:00 PM
How do I pay my bill?
You can pay your bill in one of the following ways:
How do I reschedule an appointment?
Please contact the front desk at the NYC or NJ location you frequent, and they’ll help you reschedule your appointment.